What are the differences between ERP and Customer Relationship Management (CRM) software?

Question

In what ways do they complement each other? What is the best use of each?

Answer 1

Ok there is a big difference between ERP's and CRM's.



ERP: ENTERPRISE RESOURCE PLANNING:



An ERP solution is fully integrated software that allows communication across all areas of the business. ERP software applications can be used to manage product planning, parts purchasing, inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business.



An ERP solution can include CRM This is part of the Customer Service Module however it is tied into other modules.



It is ONE software handling multiple processes and automatically updating each stage of a job. Ie say an order comes in through sales (CRM) ordering to buy 10 pairs of pants, this will then check in the ERP Warehouse module to make sure this item is available, if not it will then work through to the manufacturing module which will then create an alert for them to make some more pants, it will then update dispatch send it to the customer, update Finance and send an invoice and then finally update the CRM for future customer interaction.







CRM :CUSTOMER RELATIONSHIP MANAGEMENT:



A CRM solution is software designed to manage all customer interactions in an organised way. It allows management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.

Answer 2

Crm Vs Erp

Answer 3

ERP (Enterprise Resource Planning) is a general term for a software that is used to coordinate a large amount of the data needed to run a business. It usually handles things like inventory, purchasing, order entry, manufacturing, financials, etc.



CRM is a system used to handle the data related to contacts with current and perspective customers.



An ERP system may contain CRM functions.

Answer 4

Small businesses have a different set of challenges that Customer Relationship Management (CRM) software can help address. The smaller the business, the more important it is to minimize costs while still seeing your profits increase. The best way to achieve both is to use a cloud based CRM solution to sculpt that part of your business' infrastructure. eZnet CRM is designed for small businesses but still produces big business appeal. As one of the top ranked cloud-based systems of its class, eZnet CRM provides an unparalleled feature set that sleekly integrates with your current business model.



eZnetERP from vStacks Infotech incorporates all features of a business operation including manufacturing, inventory control, product planning, sales and marketing, distribution, finance, HR and accounting. We can also offer customised solutions for the industry the ERP has to be set up in.

Answer 5

CRM is an abbreviation for customer relationship management and is a phrase used to describe all aspects of interaction that a company has with its customer, whether it is sales or service-related. It's a business strategy that helps your business to better understand your customer, retain customers, provide excellent customer service, win new clients and increase profitably.



ERP is an abbreviation for enterprise resource planning. ERP software is used to manage the business. It integrates all facets of an operation, including product planning, development, manufacturing processes, human resources, financials and sales and marketing.

Answer 6

Nice